PRIVACY POLICY

wheresmychair.com respects your privacy and handles your data with care. This privacy statement explains why we collect your data.

When you purchase from our online store, we are bound by a contract. We need your data to notify you about your order, process payments, deliver purchased items, handle returns, provide guarantees, and respond to your questions and complaints. We store your data for 7 years. If you make purchases using a wheresmychair.com membership, we will store your data for a minimum of 7 years and then for the entire duration of your membership.

You can subscribe to our newsletter, for which we need your name and email address. At the bottom of each newsletter, you will find options to modify your data or unsubscribe. We store your data until you unsubscribe from the wheresmychair.com newsletter.

All our boutiques are equipped with cameras, which is important for your safety, the safety of our colleagues, and our products. We do not store camera footage for more than 3 months. wheresmychair.com only uses these images when there is suspicion of a security incident, fraud, or theft, and will hand over the footage at the request of the police.

wheresmychair.com uses social media to keep you updated on the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The use of social media is subject to their terms of use, over which we have no influence. If you ask us a question via social media, we will save your message and account name to respond through the same channel, and delete this information after 3 months.

When you contact us, we need information including your name, email address, phone number, and other details necessary to resolve the issue or complaint. We will keep this information for 12 months after your inquiry or complaint is resolved to better serve you in the future. We analyze these contacts anonymously to understand the nature of problems and complaints and how our employees handle them, which helps us improve our services.

To provide our services, other organizations may access your data, including our cloud systems (such as financial systems, website, online store, camera surveillance, newsletters, event registrations, and emails), support and advisory organizations in fields like finance and automation, and shipping services for delivering purchases and returns. We have agreements with these organizations regarding the use and security of your data. They only receive the data necessary to provide their services and are not allowed to use your data for other purposes. Sometimes, we are legally obligated to share your personal data with other entities (e.g., the police and tax authorities).

We ensure that your personal data is sufficiently secure. The systems and equipment we use are highly secure. Employees, temporary workers, or trainees are subject to a confidentiality obligation and may only access data necessary for performing their duties.

You have rights such as requesting to check, correct, or delete your data, and objecting to its use. You can do this by contacting us. To ensure the request is made by you, we may ask for identification. We will respond to your request as soon as possible, within 4 weeks at the latest.

You can also contact us if you have questions or are dissatisfied with how your data is processed. If you cannot reach an agreement with us, you have the right to file a complaint with the privacy regulator, the Office for Data Protection.

As stated on their website, wheresmychair.com is not responsible for the processing of your personal data by the wheresmychair.com brand or organizations selling wheresmychair.com clothing in their stores.